move pants ONYX *CUSTOM ORDER*

ITEMS MARKED 40% OR MORE OFF OF THE ORIGINAL PRICE ARE
FINAL SALE & ARE NOT RETURNABLE. 

ITEMS PURCHASED WITH PROMO CODE DURING SPECIAL SALE EVENTS ARE FINAL SALE (when specified in email blast, social media or banner on site)

-WHERE IS MY PACKAGE?

LINEAR BY RACHEL RISS, INC SENDS OUT TRACKING INFORMATION TO EACH CUSTOMER BASED ON THE EMAIL PROVIDED IN YOUR ORDER. IF YOU CAN NOT LOCATE YOUR TRACKING INFO, PLEASE EMAIL INFO@LINEARCOLLECTION.COM WITH YOUR ORDER NUMBER AND WE WILL BE HAPPY TO SEND IT TO YOU.

LINEAR BY RACHEL RISS, INC IS NOT RESPONSIBLE FOR WHAT HAPPENS TO YOUR PACKAGE ONCE THE TRACKING SERVICE REGISTERS THAT IT HAS REACHED YOUR DOORSTEP.

IF YOU WOULD LIKE, YOU CAN ADD A 'SIGNATURE REQUIRED' OPTION TO YOUR ORDER IF YOU DO NOT WANT THE PACKAGE TO BE LEFT AT YOUR DOOR/MAILBOX. THE FEE FOR THIS OPTION IS $5. PLEASE CONTACT INFO@LINEARCOLLECTION EITHER BEFORE OR IMMEDIATELY AFTER PLACING YOUR ORDER TO ENSURE THE OPTION IS ADDED BEFORE YOUR SHIPPING LABEL IS CREATED.

PLEASE ENSURE THAT THE SHIPPING ADDRESS IS CORRECT ON YOUR ORDER BEFORE CLICKING 'COMPLETE PURCHASE'. WE SHIP BASED ON THE ADDRESSES PROVIDED AND CAN NOT MAKE CHANGES ONCE THE ORDER HAS BEEN SHIPPED OUT. IF THE ORDER IS RETURNED TO US DUE TO 'INSUFFICIENT ADDRESS INFORMATION' (address was incorrect, did not exist or did not provide full info such as apartment number ect...) IT IS THE CUSTOMER'S RESPONSIBILITY TO PAY FOR A SECOND SHIPPING LABEL (as the first one generated when the order was initially shipped was already paid for, and it is not LINEAR BY RACHEL RISS, INC's  responsibility to pay for a second label based on the customer's error.)

IF AN ERROR IS NOTICED IN THE SHIPPING ADDRESS IMMEDIATELY AFTER THE ORDER IS PLACED, PLEASE CONTACT INFO@LINEARCOLLECTION.COM RIGHT AWAY WITH THE ORDER NUMBER AND NEW SHIPPING ADDRESS. THE ONLY TIME WE CAN MAKE CHANGES TO THE ORDER ADDRESS IS BEFORE IT IS SHIPPED.

-WHAT IS YOUR RETURN POLICY?

We will gladly accept returns on all items that have not been altered, worn (showing signs of stains/makeup/snags from jewelry/ scents from perfume or body odor), washed or damaged by the customer within 14 Days of receiving your purchase (based on tracking info). If you received your order by mail, simply return the item(s) at your own expense and your order will be refunded. 

If items are returned with any signs of alteration, wear, washing or damage, OR it is missing part of the full garment (i.e. BELT that comes with the dress style or brand hangtag) the item(s) will be returned to the customer at their own shipping expense. We will first contact the customer to let them know that their return does not meet our qualifications (if item shows signs of wear,  missing components of product, or is damaged in any way by the customer, we send an explanation of the issue + images via text/email provided on the order by the customer).

Once the customer is aware that we can not process the return, they have the option to have it sent back (at their expense) to them or allow us to donate the 'damaged' item. (they will not receive a refund as we can no longer put this item back in stock on site). If they choose to have their item/s returned, we will need to send an invoice for the return shipping fee. Once paid, the return will be shipped back to the customer. 

We reserve the right to place a 10-25% restocking fee on any returned merchandise that does not meet our return qualifications based on specific return circumstances. The customer will be notified if this is the case and the percentage deducted based on the individual situation.

-WHAT IF THE WRONG ITEM IS SENT OR HAS A DEFECT?

We apologize if we accidentally send you the wrong item. We have a 3 step process to ensure that the order gets to the correct destination, but on rare occasions mistakes are possible. Please notify us immediately upon receiving your order to let us know about the mixup. Please include a note with the name,email used at the time of your order and mention of the error so we can process it correctly. We will reimburse your original shipping fee once returned and will immediately send out the correct item to you.

If you received an item that was damaged in any way, please let us know immediately. Quality control is important to us and we want to make sure you are happy with your purchase. Contact us via phone or email if you have any additional questions. 

-CAN I MAKE AN EXCHANGE?

Unfortunately, we can not process exchanges through our site. You can reorder the item you choose (at any time) in the size/color of your preference based on stock availability on this site. You may return your orginal order (at your own expense within the return time frame) and will be refunded once it has been received.

-HOW DO I RETURN MY ORDER?

LINEAR BY RACHEL RISS
5129 BLUEBELL AVENUE
VALLEY VILLAGE, CA 91607

If you are in the Los Angeles area, you may drop off returns to the above address during office hours. Please call (424) 354-9572 to schedule a drop off time.